About the project
A central console to manage organisations, users, subscriptions and operations across VMware cloud services, plus Customer360 — a focused console for support teams to investigate customer issues safely and quickly.
Customer context was fragmented across tools and screens, which slowed investigations down. Critical actions such as batch suspensions and access changes lacked consistent patterns, which raised the risk of error.
My role
Supported and evolved the global B2B support platform: cross-platform workflows, information architecture, critical flows, prototypes, validation and delivery specs.
Introduced console-specific presets for tables, filters and action panels, which reduced design lead time and UX variance across modules and were reused by adjacent operations tools.
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